COMPLAINTS/POLICIES

How to make a Complaint

Bradford Flower Fund Homes Complaint Procedure

View our Complaints Policy here

View Equality and Diversity Policy here

View Equality Statement here

Bradford Flower Homes Development Ltd Complaint Procedure

View our Complaints Policy here

Please see our Annual Complaints Performance Report here

Please see our self assessment against the Complaint Code here

Please see our Board's response to the self assessment against the Complaint Handling Code here

View Equality and Diversity Policy here

View Equality Statement here

Tenant Satisfaction Measures

Tenant Satisfaction Measures (TSMs) are a set of 22 standardized performance indicators introduced by the Regulator of Social Housing in England to assess social housing landlords. They consist of 12 tenant perception survey questions and 10 landlord-generated management data metrics covering repairs, safety, and complaints.

View the results of our Tenant Satisfaction Survey here